Registration and Your Account

1. Do I need to register to be able to shop atwww.vmaxo.com?

No, you can shop as a guest on www.vmaxo.com if you do not wish to register. However, we strongly recommend that you register on www.vmaxo.com as it makes your checkout faster, allows you to track your order, save products that interest you to a wish list (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.

2. I don’t remember my password. What do I do?

You can enter your e-mail address and click on the ‘forgot password’ link and we will e-mail you a system generated password on your registered e-mail address. However, you should set a new password once you sign in with the system generated password.

3. Can I edit my personal details?

You can edit your personal details by accessing the edit profile section in My Account .

4. Can I have multiple accounts linked to the same e-mail ID?

No, you can have only one account linked to a single e-mail address.

5. Are the personal details that I have shared with you secure?

We understand that your privacy is important to you and we respect that. We assure you that we will maintain complete confidentiality regarding the details that you have shared with us. For details, refer to our Privacy Policy tab.

Merchandise

1. Is there any difference in the products available on www.vmaxo.com and at the retail stores?

All products being sold on www.vmaxo.com are exactly the same as that being sold in retail stores.

2. Can you arrange for the delivery of a product which is available in a retail store but not online?

Currently, we will only deliver products which are available on our website.

3.How can I find a particular product that I am looking for?

You can directly search for the product that you are looking for by using the search field at the top of every page. However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.

4. Is there a price difference between products sold in retail stores and this website?

Yes. There could be a price difference in products being sold in the retail stores and on www.vmaxo.com as the tax implication is different for every state.

Payment and Transaction

1. What are the various options available for making payments?

You can pay via credit cards, debit cards, international cards and net banking And COD facility is also available in our website.

2. How safe is it to make an online purchase from www.vmaxo.com?

We at Vmaxo are concerned about the safety and security of our customers. For enhanced security, www.vmaxo.com does not accept any financial information on its servers. All information entered by the customer is directly received through the payment gateway and are transmitted to their respective banks’ servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

3. How does the online payment system work?

Once you select the payment mode, the financial information entered by you will be directly authorized by your respective bank/credit/debit card company. Once we receive their authorization, your order will be processed and you will receive a notification for the same.

4. What are the reasons that my credit/debit card may be refused?

Debit and credit card companies refuse authorization of cards for specific reasons such as: a) The card number and/or other details of the card entered is/are not valid (sometimes, a typographical error); b) The card does not have sufficient balance to make the payment of your order; c) The card expiry date is not entered correctly (sometimes a typographical error). Kindly contact the respective debit/credit card issuing bank for further clarifications.

5. My transaction failed but money was deducted from my account. What do I do?

Write to vmaxogrievance.officer@gmail.com or call us on +91-8479838828 with details of the order ID and the payment transaction. We will look into the matter at the earliest and arrange for your refund once we get a confirmation from our bank.

Order, Delivery & Shipping

1. How can I know the status of my order?

All registered users have the option to track their orders by clicking on Track Order. We request all unregistered users to Click here and register today to enhance your shopping experience.

2. What happens if my order is lost in transit?

In the unlikely event that an order is lost in transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

3. Where do you deliver within India?

Currently, we deliver to selected cities within India. Kindly check if we deliver to your area/city by entering your pin code in the shopping cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience.

4. Do you deliver outside India?

No, at this moment we deliver only in India.

5. How soon will I receive my order?

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that a domestic order is delivered within 3-5 working days of you placing the order.

6. Can I send gifts to my loved ones?

Yes, you can send any of the products available on www.vmaxo.com as gifts to your loved ones along with a personalized message.

9. What happens if I’m not at home when the delivery is made?

Our courier partner will leave a message and try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on receiving the product: PAN Card, Driving License, Passport, Voter ID Card, Aadhar Card.

10. What should I do if the product delivered is damaged?

In the unlikely event that the product delivered is damaged, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund. We will arrange for the order to be collected from the provided address through our logistics partner and returned to us. Please refer to Returns and Exchange policy section for details. Please note that you have to call us on +91-8479838828or write to vmaxogrievance.officer@gmail.com within 7 days of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.
For delivery, our logistics partner is delhivery.

12. What do I do if I have not received my order yet?

vmaxogrievance.officer@gmail.com for assistance.

Return & Cancellation

1. In case I change my mind about the size I picked up, may I replace the order?

Please note that, if you change your mind regarding a size, and wish to make a size change, you will be eligible for changing the size, but you will have to bear both the courier charges i.e. for returning the product back to the company and again sending you back the required size product. Please refer to the Return &Refund Policy for other details.

2. What do I do if I receive the wrong product?

If you receive a wrong product, call us on +91-8479838828 or write to vmaxogrievance.officer@gmail.com to report the incident and for replacing the product. If you want to replace the product, do not use it. One just needs to courier back the product within 7 days from the date he/she receive the product at the Company's provided address and the logistic team will arrange for a replacement of the wrong product with the correct product, as per your demand reported with us. Both the courier charges i.e. for returning the wrong product and sending you the correct product again will be borne by the company. For details, kindly refer to the Return & Refund Policy section.

3. Do I need to pay for the return shipment if I return my order?

If a wrong product has been delivered to you, then only you can return the order that also within 7 days from the date you receive the product. One just needs to courier back the product at the Company's provided address and our logistic team will arrange for a replacement of the wrong product with the correct product, as per your demand reported with us. Both the courier charges i.e. for returning the wrong product and sending you the correct product again will be borne by the company. For details, kindly refer to the Return & Refund Policy section.

4. Are there certain products which are not eligible for return?

A product can be returned only under certain conditions. For details, kindly refer to the Return & Refund Policy section

5. How do I return my order?

The order can be returned only under certain conditions and within 7 days from the date you receive the product. One just needs to courier back the product at the Company's provided address and our logistic team will arrange for a replacement of the wrong product with the correct product, as per your demand reported with us. Both the courier charges i.e. for returning the wrong product and sending you the correct product again will be borne by us. For details, kindly refer to the Return & Refund Policy section.

6. What is the exchange policy?

Our policy doesn’t allow us to exchange any product.

Refunds

1. How do I get my refund after cancellation?

Once a cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction, within 7 working days.

2. When will I get my refund?

Once the refund process has been initiated, you will receive the refund amount directly in your account within 7-15 working days.

3.How will I receive my refund?

Once the process is initiated, it will take 7-30 working days from the receipt of a returned product at our warehouse, after it is passed by our Quality Assurance team as being in saleable condition, without any damage. The refund can be provided either through cheque or online transfer as NEFT (National Electronic Fund Transfer). If you provide us a cancelled cheque with the returned product, refund amount will be provided through NEFT, which will take 7-15 working days. Otherwise, the refund will be made through cheque, to be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 30 working days. For refund on COD orders, refer to the section below under Cash on Delivery.

Question on COD

1. What is cash on delivery payment option?

Cash on Delivery is a mode of payment provided by Vmaxo where you can pay cash upon the receipt of your product. We do not take any advance payment for COD orders.

2. Is there any extra charge to be incurred due to Cash on Delivery?

We do not charge any extra amount for COD service.

3. Which products are eligible for Cash on Delivery?

All products featured on www.vmaxo.com are available for COD.

4. Which pin codes are eligible for Cash on Delivery?

Currently, we serve selected pin codes for COD. Please check if your pin code is on the list on the shopping cart checkout page. If there is no courier service available in your area, we apologize for the inconvenience.

7. How will I receive my refund?

In case of COD, the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice:

• If customer provides a cancelled cheque with the returned product, the refund can be made within 7-15 working days directly into the customer’s account through online transfer as NEFT.
• If customer doesn’t provide a cancelled cheque, the amount will be refunded through cheque on customer’s name only, which will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

8. What are the other terms and conditions for Cash on Delivery?

Once an order is placed successfully, there will be a confirmation call from our support centre for validation. If the confirmation call is unanswered, we reserve the rights to cancel the order. The order amount should be paid in full on receipt of the product. The package can be opened only after making the payment. Please note that partial orders can’t be delivered.

9. How do I cancel my order if I have ordered through Cash on delivery?

Kindly call customer care on +91-8479838828 or login my account http://vmaxo.com/user/my-order to cancel your order, but note that the order can be cancelled only before shipping.